Contact us

Flood Re is a reinsurer and does not deal directly with homeowners (retail customers).  As such, individuals who have questions or complaints about their home insurance policy which is reinsured by Flood Re should contact their insurer or broker directly.

For media enquiries

Please contact: floodre@hanovercomms.com

For on-boarding enquiries

Please contact: servicedesk@floodre-operations.co.uk
+44 (0)330 024 3131

For feedback and complaints

Flood Re aims to provide a great service and meet high standards.  If we ever fail to meet your expectations please inform us accordingly.  You are welcome to contact us by phone or in writing.

In relation to all other questions, feedback or complaints relating to Flood Re, please contact us as follows:

Compliance Officer
Flood Re Limited
75 King William Street
London
EC4N 7BE
Email: information@floodre.co.uk

We will review the matter to ensure that we understand your concern(s).  The complaint will be investigated fully and fairly, keeping you informed along the way. You will be notified promptly of the outcome of the investigation.

Flood Re
75 King William Street
London EC4N 7BE
Email: information@floodre.co.uk