• Progress

    Flood Re is upgrading its market facing systems.

    The portal that scheme participants use to interact with the scheme will be changing from February 2022.

    The current portal has been in place for the last 5 years and Flood Re has launched a programme to upgrade its service to participants and make it fit for the future.

    The current portal fulfils two main purposes; it is the location of the Property Data Hub and the tool through which insurers submit policy and claims bordereaux to the scheme.

    From February 2022, Flood Re will instead have a dedicated portal for property address matching services, alongside a separate optimised platform for the submission of bordereaux.

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    Below we have set out how each of these services will change.

Flood Re’s Property Data Hub will be provided by Addresscloud and located on here from February 2022.

Single Address Look Up

If you use the single address look up facility, you will see upgrades to the user experience and additional flexibility in the way you are able to search for addresses.

Offline File

The format of the downloadable address file will remain the same and therefore rating systems should not require any changes to accommodate the system changes Flood Re is making, but going forwards, the place you download it from on a quarterly basis will change.

Live API Service

Live call links to the Flood Re API service will need to change, but it is anticipated that these changes will extend only to the destination and not the structure of the calls that participant systems are making.

How will it transition?

Nearer the time, we will be extending an invite to all users who want to participate in any user testing.

We anticipate that training and testing requirements will be minimal for those using the Property Data Hub for single address look up and downloading of the offline file.

We will shortly engage with participants using the live API service to define what IT changes need to be made, along with the milestones for the programme.

  • Bordereau Submission

    Flood Re’s Bordereau submissions service will be provided by Watertrace and located on here from February 2022. .

    The format, structure and data requirements for both the underwriting and claims bordereaux will stay the same and should therefore not require any changes to how you create them. It is only the portal and supporting system that will change. Users who submit bordereaux to the scheme will need to do so using Flood Re’s new portal.

    Users of the new portal will notice enhancements in the user experience, particularly in respect of handling errors and exceptions.

    By 1 February 2022 all existing Flood Re data will have been migrated to the new system and all future submissions and adjustments for existing claims and policies will need to be submitted through the new system from this date.

    How will it transition?

    If you regularly submit claims or underwriting bordereaux, we will shortly be contacting you to outline how the submission process will change.

    A testing environment is expected to be available from October 2021, allowing users to practice and test using the new system (with existing bordereaux).