Important System Progress Update

We are in the process of migrating to a new Bordereaux Management System (BMS), powered by Watertrace. This will replace the current Flood Re portal for bordereaux submission used today (https://www.floodre-portal.co.uk/portal).  
 
This month’s ‘Progress’ update focuses on key transition activities in the lead up to go-live, which may impact Flood Re participants. It also covers the support activities Flood Re will provide participants to make this transition as seamless as possible.  
 
Firewall check
Please ensure you can access the new BMS Portal holding page now to address any firewall issues early: Flood Re – Production (watertrace.com).
 
If you are unable to successfully access the BMS Portal holding page, please contact the Flood Re Support Team at support@floodre.co.uk.
 
IP whitelisting
During December 22 – January 23, we will be concluding our testing of IP whitelisting which will explicitly allow identified domains to access the new BMS portal.
 
Earlier this year, participants using the Property Data Hub (PDH) provided their IP addresses as part of the migration to the Addresscloud PDH. Please let us know of any changes to this IP address information, or if your PDH users are in a different network location to your BMS users.
 
Multi-Factor Authentication
To further improve the security of our systems we are introducing Multi-Factor Authentication (MFA) technology to BMS portal access. This service will be supported by DUO. More information will be shared in January 2023.    
 
Participant training
During Q1 2023, training materials will be made available to prepare participants to use the new BMS Portal. This will include short videos focused on key use cases e.g., successfully logging in to the new BMS Portal, validating or submitting a bordereau file, searching and finding information, correcting issues or exceptions, and other common activities.
 
Various ‘live’ training sessions will also be held for participants to join, at your convenience. Training sessions will run from February to March 2023 in the lead up to go-live. These sessions will demonstrate key use cases as well as new system functionality and cover how the Support Team works with participants. If required, we will host individual participant training upon request.
 
Participant onboarding
In addition to participant training, individual participant onboarding sessions will be available for all BMS users during March and April 2023 to assist with loading first bordereaux files in the new BMS Portal. These onboarding sessions are not mandatory, but available should extra support be required with using the new system or resolving issues.
 
The Support Team will also monitor emails received via support@floodre.co.uk, and a new helpline will be set up to directly connect participants to the Support Team to ask questions or report issues.